Pricing

Learn about the pricing models and plans for Flashduty products

On-call Pricing

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On-call uses a License subscription model, billed by the number of active users.

Pricing Model

Each License corresponds to one account member. Only members with a License can use all On-call features.

Plan	Description	Use Case
Free	Free forever with limited features	Personal use or small team trial
Standard	Complete basic features	Daily use for small to medium teams
Pro	All features + advanced capabilities	Enterprise production environments

Feature Comparison

Feature	Free	Standard	Pro
Single sign-on (SSO)	✅	✅	✅
Alert routing	✅	✅	✅
Incident collaboration	✅	✅	✅
Incident assignment	✅	✅	✅
Incident escalation	✅	✅	✅
Incident snooze	✅	✅	✅
Incident flapping detection	✅	✅	✅
Silence rules	✅	✅	✅
Usage dashboard	✅	✅	✅
Inhibit rules	❌	✅	✅
Alert grouping	❌	✅	✅
Pattern alert grouping	❌	✅	✅
Intelligent alert grouping	❌	❌	✅
Alert storm	❌	✅	✅
Insights dashboard	❌	✅	✅
Change integration	❌	✅	✅
Webhook integration	❌	✅	✅
Custom fields	❌	✅	✅
IM integration (Lark, DingTalk, WeCom, Slack, Teams)	❌	❌	✅
Service calendar	❌	❌	✅
Custom notification templates	❌	❌	✅
Custom schedule roles	❌	❌	✅
Advanced label enrichment	❌	❌	✅
Past incident history	❌	❌	✅
Outlier incident detection	❌	❌	✅
External incident creation	❌	❌	✅
Post-mortem	❌	❌	✅
Public status page	✅	✅	✅
Internal status page	❌	❌	✅
AI incident summary	❌	❌	✅
War room	❌	❌	✅
Ticketing integration (Jira, ServiceNow)	❌	❌	✅

For detailed feature comparison, also visit: Pricing Page

Resource Limits

Resource	Free	Standard	Pro
Maximum users	5	Unlimited	Unlimited
Maximum schedules	1	Unlimited	Unlimited
Maximum channels	1	Unlimited	Unlimited
Daily alert limit	100	Unlimited	Unlimited
Public status pages	1	1	5
Internal status pages	Not available	Not available	20
Data retention	30 days	180 days	360 days
Audit logs	Not available	10 days	30 days

The Free plan accepts a maximum of 100 alerts per day. Alerts exceeding this limit are silently dropped with no error returned. Upgrade to Standard or Pro for unlimited alerts.

Notification Quota

Each plan includes free notification quotas, calculated per user per month. Total quota = per-user allowance × number of Licenses.

Channel	Free	Standard	Pro
Free SMS	10/user/month	500/user/month	1,000/user/month
Additional SMS	Notifications stop	¥0.05/message	¥0.05/message
Free voice calls	10 min/user/month	50 min/user/month	100 min/user/month
Additional voice calls	Notifications stop	¥0.12/minute	¥0.12/minute
Free emails	100/user/month	2,000/user/month	5,000/user/month
Additional emails	Notifications stop	¥0.0018/email	¥0.0018/email
Webhook	Unlimited	Unlimited	Unlimited

On the Free plan, notifications stop once the quota is exhausted. On Standard and Pro plans, additional usage is billed on demand; notifications also stop if the account balance is insufficient.

Customer Support

Plan	Support Channel	Service Hours
Free	None	—
Standard	Email / Ticket	5×8 hours
Pro	Dedicated support group	7×8 hours

License Model Explained

Unlike products such as PagerDuty that charge for every user, Flashduty uses a License (active user) billing model—only members who need to view and handle incidents require a License. Other members can receive alert notifications at no additional cost.

Who Needs a License?

Role	License Required?	Explanation
On-call engineers	✅	Need to view incident details, acknowledge, and handle incidents
Team leads	✅	Need to view incidents, configure escalation rules and schedules
Notified developers / ops	❌	Only need to passively receive notifications, no platform login required
Management	❌	Can monitor overall status via analytics dashboards or status pages
External collaborators	❌	Get information through webhooks, email, or status pages

Cost advantage for large teams: In practice, a 100-person engineering team typically has only 10–20 people who actively handle incidents day-to-day. The rest only need to receive notifications when relevant incidents occur. This means you may only need 10–20 Licenses instead of paying for all 100 people—reducing costs by 80%–90%.

Why the License Model?

Traditional per-user pricing (like PagerDuty) requires purchasing a seat for every user who receives notifications, which creates two problems in practice:

1. Wasted spend: Most team members only need to receive notifications when incidents occur—they never log in to view or handle incidents—yet each still requires a full-price seat
2. Insufficient notification coverage: To control costs, organizations often limit who receives notifications, causing critical information to miss key stakeholders

Flashduty’s License model decouples incident handling capability from notification delivery:

• Members with a License: Full permissions to view, handle, and configure incidents
• Members without a License: Can passively receive all alert notifications (email, SMS, voice call, IM), share the tenant’s notification quota, ensuring information reaches everyone who needs it

This approach ensures comprehensive notification coverage while significantly reducing total cost of ownership.

License Types

Fixed License

• Permanently valid within the purchase period
• Cannot be preempted
• Administrators can grant fixed Licenses to members
• Suitable for members who need to handle incidents and configure business settings

Temporary License

• Permanently valid within the purchase period
• Automatically released at the end of each cycle
• Administrators can grant temporary Licenses to members
• Can be occupied through assignment or preemption when sufficient Licenses are available
• Suitable for members who participate temporarily or use occasionally

Permissions for Members Without License

Members without a License have limited functionality and can only passively receive alert messages.

Capability	Description
View incidents	❌ Cannot view incident list/details
Handle incidents	❌ Cannot acknowledge, close, or perform other operations
Receive notifications	✅ Can passively receive alert messages (email, SMS, voice call, IM)
Escalation rule reference	✅ Can be added as notification targets in escalation rules
Notification quota	✅ Shares the tenant’s email, SMS, and phone call quota

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RUM Pricing

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RUM uses a pay-as-you-go model, billed by the number of sessions used.

Plan Comparison

Free

¥0 / Free forever

For testing and evaluation

Pro

Pay-as-you-go

For production environments, all application types

Features and Pricing Details

Feature	Free	Pro
Session Analysis (views, resources, errors, etc.)	1,000/month per app	Unlimited, ¥9.0 / 1K sessions
Session Replay (user behavior recording)	500/month per app	Unlimited, ¥12.0 / 1K sessions
Web Performance Monitoring	❌	✅
AI Error Tracking	❌	✅
Advanced Dashboards	❌	✅
Frontend-Backend Correlation (Tracing)	❌	✅

Data Retention

Data Type	Free	Pro
Sessions / Views / Errors / Actions	30 days	30 days
Resources / Long Tasks	15 days	15 days

The Free plan is suitable for evaluating product features. The Pro plan is billed based on actual usage with no large upfront costs.

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FAQ

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How does On-call calculate active users?

Members who use commercial features (viewing or handling incidents) within the month are counted as active users. Receiving alert notifications alone does not count as active usage. At the end of each monthly cycle:

• Fixed Licenses remain valid
• Temporary Licenses are automatically released
• When a member is deleted, their License is automatically released

How many Licenses does my team need?

Only members who need to log in to the platform to view incident details, acknowledge, and handle incidents require a License. Members who only receive alert notifications do not need one.

How to estimate: Count the core personnel in your team who participate in daily on-call and incident response, typically:

• Frontline on-call engineers
• Team leads involved in incident handling
• Administrators who configure escalation rules and schedules on the platform

Real-world example: For a 100-person engineering team, typically only 10–20 people need to log in and handle incidents daily. The remaining 80–90 people only need to receive notifications when relevant incidents occur. Therefore, you only need 10–20 Licenses, saving 80%–90% compared to paying for every team member.

What can members without a License do?

• Can: Passively receive alert messages (email, SMS, voice call, IM), be referenced as notification targets in escalation rules, share tenant notification quota
• Cannot: View/handle incidents, perform any platform configuration operations

In escalation rules, you can choose to notify members without a License about incidents, but they cannot perform any operations on the incident. This means you can include your entire team in the notification scope without purchasing a License for every person.

How are RUM sessions calculated?

• Session Analysis: Each complete session of a user visiting the application, including page views, resource loads, errors, etc.
• Session Replay: Sessions that record user behavior for replaying user interactions

Both are billed independently based on the actual number of sessions generated.

Is private deployment supported?

Yes. Flashduty offers an On-Premises edition with all Pro features, plus:

• Local data storage
• Internal system integration
• No public network dependency

Private deployment has higher maintenance costs and a different pricing model than SaaS. Unless you have specific requirements, we recommend using the cloud service.

Please contact us for On-Premises pricing.

Is a free trial available?

Yes. The On-call Pro plan offers a free trial with full access to all Pro features. Contact our sales team to request a trial.

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Contact Sales

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Get Professional Purchasing Guidance

For more pricing details or enterprise quotes, please contact our sales team.

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📞 010-53675832